POST collaboration/service-desk-requests/{serviceDeskRequestId}/api-operations/100016/instances

Approve functional specification of a service desk request.

This is an operation. See the documentation pages to see more information about how these work.

Note: Log in to check if your API client have access to run this resource
Version: 4
Success HTTP Status Code: 200

Uri parameters

{serviceDeskRequestId} Integer Service desk request identifier

The following body must be added to the request. Mouse over fieldnames for description and other useful information about the fields. Note that fields in bold is required/mandatory.

Format:
1
<ApprovedBy>
2
     <ContactId
ContactId

Required/mandatory field

Contact identifier

>
{Integer}</ContactId>
3
</ApprovedBy>
1
{
2
     "approvedBy": {
3
          "contactId
ContactId

Required/mandatory field

Contact identifier

":
"{Integer}"
4
     }
5
}

The query string is placed after the resource URL, seperated with a questionmark (?). The query string is composed of a series of query parameters with values. See the page about query parameters on how to use these parameters.

$db String, optional Set the database to use for the request
$format String, optional Set the format of the response to use for the request. Accepted values are "xml", "json"
$lang String, optional Use to get localized responses. Supported formats are 3-letter ISO-639-1 [lll], 2-letter ISO-639-2 [ll], or a combination of a two-letter language code and a two-letter country code ISO-639-2 and ISO-3166-1 [ll_CC], [ll-CC]
$useMinimumVersion Integer, optional This can be used to test a new version of a resource when your ApiClient is running an older, deprecated, version of a resource. $useminimumversion can be used to test against a newer version of the resource. See the Deprecated APIs page for more information about this.

See the page about filters and sorting on how to use filter parameters and named filters.

See the page about filters and sorting on how to use sortable parameters

Requesting this resource will yield the following response. Mouse over fieldnames (or fieldgroups) for descriptions and other useful information about the fields.

Please note that some fields may be removed from the response, based on user roles/duties/permissions.

Format:
1
<OperationInstance>
2
     <OperationInstanceId
OperationInstanceId

Operation instance identifier

>
{Integer}</OperationInstanceId>
3
     <Status
Status

Status of the instance, 2 = started, 7 = error, 9 = finished

>
{Integer}</Status>
4
     <CreatedAt
CreatedAt

Date and time the operation instance was created

>
{Datetime}</CreatedAt>
5
     <CreatedBy
CreatedBy

Reference to the creator

>
6
          <UserId
UserId

User identifier

>
{Integer}</UserId>
7
          <UserLink
UserLink

User reference

>
{String}</UserLink>
8
     </CreatedBy>
9
     <CreatedFor>
10
          <ObjectId
ObjectId

Identifier of the object

>
{String}</ObjectId>
11
          <ObjectType
ObjectType

Type of object

>
{String}</ObjectType>
12
          <ObjectLink
ObjectLink

API reference to the object

>
{String}</ObjectLink>
13
          <ItemId
ItemId

Item-number of the object

>
{Integer}</ItemId>
14
          <ItemType
ItemType

Type of item

>
{String}</ItemType>
15
          <ItemLink
ItemLink

API reference to the item

>
{String}</ItemLink>
16
          <RamBaseKey
RamBaseKey

Internal RamBase identifier of the object/item

>
{String}</RamBaseKey>
17
     </CreatedFor>
18
     <ApiOperation>
19
          <ApiOprationId
ApiOprationId

Api operation identifiers

>
{Integer}</ApiOprationId>
20
          <ApiOperationLink
ApiOperationLink

Api operation reference

>
{String}</ApiOperationLink>
21
     </ApiOperation>
22
     <ObjectReference>
23
          <ObjectId
ObjectId

Identifier of the object

>
{String}</ObjectId>
24
          <ObjectType
ObjectType

Type of object

>
{String}</ObjectType>
25
          <ObjectLink
ObjectLink

API reference to the object

>
{String}</ObjectLink>
26
          <ItemId
ItemId

Item-number of the object

>
{Integer}</ItemId>
27
          <ItemType
ItemType

Type of item

>
{String}</ItemType>
28
          <ItemLink
ItemLink

API reference to the item

>
{String}</ItemLink>
29
          <RamBaseKey
RamBaseKey

Internal RamBase identifier of the object/item

>
{String}</RamBaseKey>
30
     </ObjectReference>
31
     <Error>
32
          <Message
Message

Full error message/description. The message is generated from the specified ErrorMessage object, expanded with the given parameter(s).

>
{String}</Message>
33
          <TranslatedMessage
TranslatedMessage

Full translated error description. The language used is specified either in $lang or by user settings. If error message don't exist in desired language, english will be used.

>
{String}</TranslatedMessage>
34
          <StackTrace
StackTrace

Stack trace for details about the error

>
{String}</StackTrace>
35
          <ErrorMessage
ErrorMessage

Contains a reference to the error message, if an error occured

>
36
               <ErrorMessageId
ErrorMessageId

Error message identifier

>
{Integer}</ErrorMessageId>
37
               <ErrorMessageLink
ErrorMessageLink

Error message reference

>
{String}</ErrorMessageLink>
38
          </ErrorMessage>
39
          <Parameters>
40
               <Parameter>
41
                    <Index
Index

Error Key

>
{Integer}</Index>
42
                    <Value
Value

Value of the error parameter

>
{String}</Value>
43
               </Parameter>
44
          </Parameters>
45
          <InnerErrors>
46
               <Error>
47
                    <Message
Message

Full error message/description. The message is generated from the specified ErrorMessage object, expanded with the given parameter(s).

>
{String}</Message>
48
                    <TranslatedMessage
TranslatedMessage

Full translated error description. The language used is specified either in $lang or by user settings. If error message don't exist in desired language, english will be used.

>
{String}</TranslatedMessage>
49
                    <StackTrace
StackTrace

Stack trace for details about the error

>
{String}</StackTrace>
50
                    <ErrorMessage
ErrorMessage

Contains a reference to the error message, if an error occured

>
51
                         <ErrorMessageId
ErrorMessageId

Error message identifier

>
{Integer}</ErrorMessageId>
52
                         <ErrorMessageLink
ErrorMessageLink

Error message reference

>
{String}</ErrorMessageLink>
53
                    </ErrorMessage>
54
                    <Parameters>
55
                         <Parameter>
56
                              <Index
Index

Error Key

>
{Integer}</Index>
57
                              <Value
Value

Value of the error parameter

>
{String}</Value>
58
                         </Parameter>
59
                    </Parameters>
60
               </Error>
61
          </InnerErrors>
62
     </Error>
63
     <SystemJob
SystemJob

Contains a reference to the system job, if a system job was started

>
64
          <ObjectId
ObjectId

{OIN.ObjectId}

>
{Integer}</ObjectId>
65
          <ObjectType
ObjectType

Type of object

>
{String}</ObjectType>
66
          <PercentComplete
PercentComplete

Percent complete

>
{Integer}</PercentComplete>
67
          <ObjectLink
ObjectLink

API reference to the object

>
{String}</ObjectLink>
68
     </SystemJob>
69
     <OperationInstanceLink
OperationInstanceLink

Operation instance reference

>
{String}</OperationInstanceLink>
70
</OperationInstance>
1
{
2
     "operationInstance": {
3
          "operationInstanceId
OperationInstanceId

Operation instance identifier

":
"{Integer}",
4
          "status
Status

Status of the instance, 2 = started, 7 = error, 9 = finished

":
"{Integer}",
5
          "createdAt
CreatedAt

Date and time the operation instance was created

":
"{Datetime}",
6
          "createdBy
CreatedBy

Reference to the creator

":
{
7
               "userId
UserId

User identifier

":
"{Integer}",
8
               "userLink
UserLink

User reference

":
"{String}"
9
          },
10
          "createdFor": {
11
               "objectId
ObjectId

Identifier of the object

":
"{String}",
12
               "objectType
ObjectType

Type of object

":
"{String}",
13
               "objectLink
ObjectLink

API reference to the object

":
"{String}",
14
               "itemId
ItemId

Item-number of the object

":
"{Integer}",
15
               "itemType
ItemType

Type of item

":
"{String}",
16
               "itemLink
ItemLink

API reference to the item

":
"{String}",
17
               "ramBaseKey
RamBaseKey

Internal RamBase identifier of the object/item

":
"{String}"
18
          },
19
          "apiOperation": {
20
               "apiOprationId
ApiOprationId

Api operation identifiers

":
"{Integer}",
21
               "apiOperationLink
ApiOperationLink

Api operation reference

":
"{String}"
22
          },
23
          "objectReference": {
24
               "objectId
ObjectId

Identifier of the object

":
"{String}",
25
               "objectType
ObjectType

Type of object

":
"{String}",
26
               "objectLink
ObjectLink

API reference to the object

":
"{String}",
27
               "itemId
ItemId

Item-number of the object

":
"{Integer}",
28
               "itemType
ItemType

Type of item

":
"{String}",
29
               "itemLink
ItemLink

API reference to the item

":
"{String}",
30
               "ramBaseKey
RamBaseKey

Internal RamBase identifier of the object/item

":
"{String}"
31
          },
32
          "error": {
33
               "message
Message

Full error message/description. The message is generated from the specified ErrorMessage object, expanded with the given parameter(s).

":
"{String}",
34
               "translatedMessage
TranslatedMessage

Full translated error description. The language used is specified either in $lang or by user settings. If error message don't exist in desired language, english will be used.

":
"{String}",
35
               "stackTrace
StackTrace

Stack trace for details about the error

":
"{String}",
36
               "errorMessage
ErrorMessage

Contains a reference to the error message, if an error occured

":
{
37
                    "errorMessageId
ErrorMessageId

Error message identifier

":
"{Integer}",
38
                    "errorMessageLink
ErrorMessageLink

Error message reference

":
"{String}"
39
               },
40
               "parameters": [
41
                    {
42
                         "index
Index

Error Key

":
"{Integer}",
43
                         "value
Value

Value of the error parameter

":
"{String}"
44
                    }
45
               ],
46
               "innerErrors": [
47
                    {
48
                         "message
Message

Full error message/description. The message is generated from the specified ErrorMessage object, expanded with the given parameter(s).

":
"{String}",
49
                         "translatedMessage
TranslatedMessage

Full translated error description. The language used is specified either in $lang or by user settings. If error message don't exist in desired language, english will be used.

":
"{String}",
50
                         "stackTrace
StackTrace

Stack trace for details about the error

":
"{String}",
51
                         "errorMessage
ErrorMessage

Contains a reference to the error message, if an error occured

":
{
52
                              "errorMessageId
ErrorMessageId

Error message identifier

":
"{Integer}",
53
                              "errorMessageLink
ErrorMessageLink

Error message reference

":
"{String}"
54
                         },
55
                         "parameters": [
56
                              {
57
                                   "index
Index

Error Key

":
"{Integer}",
58
                                   "value
Value

Value of the error parameter

":
"{String}"
59
                              }
60
                         ]
61
                    }
62
               ]
63
          },
64
          "systemJob
SystemJob

Contains a reference to the system job, if a system job was started

":
{
65
               "objectId
ObjectId

{OIN.ObjectId}

":
"{Integer}",
66
               "objectType
ObjectType

Type of object

":
"{String}",
67
               "percentComplete
PercentComplete

Percent complete

":
"{Integer}",
68
               "objectLink
ObjectLink

API reference to the object

":
"{String}"
69
          },
70
          "operationInstanceLink
OperationInstanceLink

Operation instance reference

":
"{String}"
71
     }
72
}

List of available operations/actions for this resource.
See the operations documentation for more information about API operations.

Possible error codes the response might return:

Error 100107 HTTP 404 Service desk request not found
Error 100596 HTTP 403 You can only approve/reject service desk requests in objectstatus 2 that is pending approval
Error 100034 HTTP 404 Contact not found
Error 100597 HTTP 403 The contact does not have admittance to approve service desk requests
Error 100108 HTTP 403 You can only see service desk requests belonging to your own company
Error 100125 HTTP 400 The attempt to update action status is not according to the rules
Error 100114 HTTP 400 Request of HLD is required
Error 100018 HTTP 404 Document {0} not found
Error 100115 HTTP 404 ACTION not found in revision history
Error 100126 HTTP 400 The application field is not correctly filled for this type of service desk request
Error 100209 HTTP 400 Illegal document Id {0}
Error 101086 HTTP 400 Missing required argument {0} for description
Error 101087 HTTP 400 Description argument/result mismatch
Error 100027 HTTP 400 Missing mandatory parameter {0}
Error 102529 HTTP 404 RamBase event type not found
Error 100009 HTTP 400 Missing required input arguments
Error 100012 HTTP 400 {0} must exist in {1}
Error 101079 HTTP 400 Mismatch in size of revision parameters
Error 101420 HTTP 404 Setting definition not found
Error 100048 HTTP 400 Parameter {0}: {1} not valid
Error 101015 HTTP 404 Permission not found
Error 101514 HTTP 400 Setting definition reference is required
Error 101708 HTTP 400 Default value is required
Error 101640 HTTP 400 Data type is required